We get many request by phone and emails about lift chairs part replacements that are under warranty but we are not the Novo Home company who manufactures them. Our furniture store name is Novo Home Furnishings and it get's confused a lot with Novo Home the manufacturer for Serta products.
Below is more information about the Novo Home company and a link to the source information:
Novo Home produces Serta lift chairs, Serta bedroom, and sectionals. They offer a 2 year warranty on workmanship, lifetime warranty on mechanism and frame, and a 5 year warranty on motors. The company is based in Frisco, Texas. Their phone number is (214) 407-8645. Their address is 5850 Town & Country Blvd. Suite 1203.