COVID-19 Response: Keeping you safe and informed
**UPDATE 3/29/2020: Any orders that their delivery destination is to the East Coast of the U.S. such as New York, New Jersey, Washington D.C., Baltimore, Philadelphia, etc. will not be delivered until approximately mid-May. All other destination will be delivered as usual.**
**UPDATE 3/20/2020: On Thursday night 3/19/2020 a “Safer at Home” order was issued for Los Angeles County until further notice. Due to this, we have decided to temporally close our warehouses. Any orders placed on our online furniture store will NOT be shipped while the "Safer at Home" is in effect by the Governor of California.**
We hope everyone is well & safe during this difficult time. Novo Home Furnishings has always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the new Coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease. We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions for your well-being.
At Novo Home Furnishings, we've always believed in our mission to bring happiness through furniture. It is particularly relevant now, in the wake of the current coronavirus outbreak, when people are strongly advised to stay home. Providing comfort and assurance during these uncertain times is still our priority to our Customers and partners.
In our distribution centers we have been taking every possible measure to ensure the safety of our customers and employees. Masks and gloves are widely employed, physical contact is avoided, and all common areas are regularly sanitized. We instruct our team members to take the necessary precautions that effectively protect against the threat as advised by the CDC.
Our delivery partners we have communicated to our delivery team all across the US in regards to this. We understand the great concern that has been raised during this outbreak.
- In-home or Assembly service: If our delivery technician seems unsafe with any symptoms of COVID-19 at customer’s location, they have the Right to Stop proceeding the service from the customers home or location. We will reschedule delivery for free or if cancelled either by driver or customer, then the delivery fee will be waived during this time.
- For the front door delivery service: customer Must Be present at the location during this delivery. Our driver will take photos of customer with merchandise as proof of delivery without physical closer distance. We also requests your customer to send driver the text message of “Confirmed Received” as proof to complete the service.
If you have questions or concerns, please email us immediately.